Reservations & Ticketing Supervisor
Handle Direct customers and travel agents enquiries
Work together with AM Direct Sales to reduce lost call rate as well as monitor, analyze and report the incoming calls performance weekly to direct appraiser
Work together with AM Direct Sales to increase direct sales performance
Work together with AM Direct Sales to minimize controllable expenses (telephone, overtime, taxi) as well as CRS related issues
Act as a role model for the team members in providing excellent SSFTH to passenger and travel agent and ensure that team always deliver CX-standard service (ACP-Approachable, Courteous, Professional) to customers
Report, communicate, share necessary information and discuss all work-related problems with AM Direct Sales on daily basis
Controls, manages and oversees the flight load and capacity and daily pre-flight check
Take initiative, role and lead the team in handling E&A-related situation, e.g. flight disruption
Special job requirement mentioned on monthly roster
Other duties as required by direct or indirect appraiser.
Monitor staff performance and discuss with AM Direct Sales for any input
Check and decide if staff need overtime work
Staff assessment and appraisal on a regular basis
Built a good team work with all staff and AM Direct Sales
Built a good relationship with all other departments
Candidate must possess at least a Bachelor’s Degree, any field.
At least 3 year(s) of working experience in the related field is required for this position.
Preferably Coordinator/Supervisors specializing in Customer Service or equivalent.